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FAQ

Your Answers, Our Expertise

  • How do I know if my roof needs repairs or replacement?
    Signs such as leaks, missing shingles, water stains on your ceiling, or visible wear and tear are indicators that your roof may need attention. Our experts can perform a thorough inspection to assess the condition and recommend the appropriate action.
  • What types of roofing materials do you offer?
    We offer a wide range of roofing materials, including asphalt shingles, metal roofing, tile roofing, and more. Our team can help you choose the best material based on your budget, aesthetic preferences, and climate.
  • Do you provide free estimates?
    Yes, we offer free, no-obligation estimates. Our team will assess your roofing needs and provide you with a detailed estimate of the project's cost and timeline.
  • Is your company licensed and insured?
    Absolutely. We are a licensed roofing contractor, and our team members are fully insured and bonded. You can have peace of mind knowing that we operate with professionalism and adhere to industry standards.
  • How long does a typical roof installation or repair take?
    The timeline varies depending on the size and complexity of the project. Simple repairs can often be completed in a day, while a full roof replacement may take several days. We will provide you with a detailed project timeline during the estimate phase.
  • Can you help with insurance claims for storm damage or other roofing issues?
    Yes, we have experience working with insurance companies to help you navigate the claims process. We can assist with documentation and provide expert assessments to ensure you receive fair compensation for your roofing repairs.
  • Do you offer warranties on your roofing work?
    Yes, we stand by the quality of our work, and most of our roofing installations come with warranties. The specific warranty terms will be discussed and outlined in your project contract.
  • What sets Integrity Quality Construction apart from other roofing companies?
    We take pride in our commitment to integrity, quality workmanship, and exceptional customer service. Our experienced team, transparent pricing, and dedication to excellence make us the trusted choice for roofing solutions in Fort Wayne.

Policies

Payment

1. Payment Terms:

  • All invoices are due and payable within 14 days from the date of issuance, unless otherwise specified in writing.

  • For recurring services or subscriptions, payment terms will be as agreed upon in the contract or service agreement.

2. Methods of Payment:

  • Integrity Quality Construction accepts the following methods of payment:

    • Cash

    • Credit/Debit Cards

    • Bank Transfers

    • Checks

3. Late Payments:

  • Invoices not paid within the specified payment terms will be considered overdue.

  • A late fee of [insert late fee percentage or amount] will be applied to overdue invoices.

  • Integrity Quality Construction reserves the right to suspend or terminate services or deliveries for accounts with outstanding overdue invoices.

4. Disputed Charges:

  • If a customer believes there is a discrepancy in an invoice, they must contact Integrity Quality Construction within 3 days of receiving the invoice.

  • Integrity Quality Construction will investigate and work with the customer to resolve any disputes promptly.

5. Refunds:

  • Refunds will be issued according to the terms outlined in the applicable refund policy, as specified in the contract or on our website.

6. Payment Records:

  • Integrity Quality Construction will maintain accurate records of all payments received and will provide customers with receipts upon request.

  • Customers are encouraged to keep their payment receipts for their records.

7. Changes to Payment Policy:

  • Integrity Quality Construction reserves the right to amend or update this payment policy at any time. Changes will be communicated to customers in writing or through our website.

8. Contact Information:

  • If you have questions or concerns about our payment policy, please contact our customer service department at office@integrity-const.com.

9. Compliance with Applicable Laws:

  • Integrity Quality Construction is committed to complying with all applicable local, state, and federal laws and regulations governing payment practices and consumer rights.

Satisfaction Guarantee

At Integrity Quality Construction, we are dedicated to delivering construction services that not only meet but exceed your expectations. We understand the importance of your investment and trust in our expertise. Our satisfaction guarantee policy reflects our unwavering commitment to your complete satisfaction.

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Our Guarantee: We guarantee that our construction services will be performed to the highest industry standards, and the end result will align with the agreed-upon specifications. If, for any reason, you are not entirely satisfied with our work, please notify us promptly, and we will take immediate steps to address and resolve your concerns.

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Our Commitment to You:

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  • Quality Assurance: We are committed to maintaining the utmost quality in every aspect of our construction projects. If you identify any aspect of our work that does not meet your standards, we will dedicate ourselves to rectify the issue to your satisfaction.

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  • Timely Resolution: We understand the significance of timely resolution. Our responsive customer support team will acknowledge your concerns promptly and collaborate with you to find a solution within a reasonable timeframe.

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  • Rectification and Improvements: If the need arises, we are prepared to make necessary corrections and improvements to ensure that the final result meets your expectations. Your feedback is invaluable in helping us enhance our processes and services.

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How to Contact Us: To initiate a satisfaction guarantee claim or if you have any questions or concerns, please reach out to our dedicated customer support team through office@integrity-const.com. We are here to assist you and ensure that your construction project experience with us is seamless and satisfactory.

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Your Feedback Matters: At Integrity Quality Construction, we highly value your feedback as it enables us to continually enhance our construction services. Your insights are vital in our pursuit of excellence, and we appreciate your trust in our construction expertise.

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Thank you for selecting Integrity Quality Construction for your construction needs. Your satisfaction is of paramount importance to us, and we eagerly anticipate the opportunity to serve you with dedication and an unwavering commitment to quality and excellence.

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